At Qingdao Fudouhao Network Technology Co., Ltd., we collect information that you voluntarily provide to us when you register for an account, use our services, communicate with us via email or phone, or otherwise interact with our platform. This information enables us to deliver, maintain, and improve our services effectively.
Personal Information You Provide: When you create an account or engage with our services, we may collect your full name, email address, phone number, billing and shipping address, payment information (processed securely through third-party payment gateways), company name, job title, and any other details you choose to share in communications with us. If you contact our support team, we retain records of those interactions, including the content of your messages and any attachments you send, to ensure we can address your inquiries comprehensively.
Information Collected Automatically: When you access our website or use our applications, we automatically collect certain technical data, including your Internet Protocol (IP) address, browser type and version, device type and operating system, referring URLs, pages viewed, time spent on pages, and clickstream data. We also collect information about your network environment, such as connection speed and approximate geographic location at the city or regional level. This data helps us understand how our services are used and allows us to optimize performance and user experience.
Information from Third Parties: In certain cases, we may receive information about you from third-party sources, such as payment processors (for transaction confirmation purposes), analytics providers, social media platforms (if you choose to log in via a social media account), and business partners who refer you to our services. We combine this information with data we already hold to enhance our understanding of your preferences and to provide a more personalized experience. When we receive data from third parties, we take steps to verify that the third party has obtained your consent or is otherwise legally permitted to share that information with us.
We use the information we collect for a variety of legitimate business purposes, all aimed at providing you with a reliable, secure, and personalized experience. The principal uses of your information are described below.
Service Delivery and Account Management: Your personal information is used to create and maintain your account, process transactions, authenticate your identity when you log in, and provide you with access to the features and functionalities of our platform. We use your contact details to send you service-related communications, such as account verification emails, password reset instructions, transaction receipts, and important updates about changes to our terms or policies. These communications are essential to your use of our services and cannot be opted out of, though we strive to keep them minimal and relevant.
Customer Support and Technical Assistance: When you reach out to us with questions, concerns, or technical issues, we use the information you provide — including account details and communication history — to diagnose problems, offer solutions, and improve our support processes. Our support team may access your account data, with appropriate safeguards, to resolve your inquiries efficiently.
Service Improvement and Development: We analyze aggregated and anonymized usage patterns to identify trends, understand user behavior, and make informed decisions about product enhancements, new features, and infrastructure improvements. This analysis helps us refine our algorithms, optimize load times, reduce friction in user workflows, and prioritize development efforts that deliver the most value to our users.
Security and Fraud Prevention: Your information, particularly technical data such as IP addresses, device fingerprints, and access logs, is used to monitor for suspicious activity, detect and prevent unauthorized access, mitigate fraud, and protect the integrity of our systems. We employ automated and manual review processes to identify anomalous patterns that may indicate security threats, and we may temporarily restrict access to accounts exhibiting unusual behavior while we investigate.
Legal Compliance: We may process your information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests. This includes responding to subpoenas, court orders, or other lawful demands for information, as well as fulfilling our obligations under data protection regulations such as the Personal Information Protection Law (PIPL) of the People's Republic of China and other applicable frameworks.
We do not use your personal information for automated decision-making that produces legal effects concerning you or similarly significant impacts, unless we have obtained your explicit consent or the processing is necessary for entering into or performing a contract with you, and we implement suitable safeguards to protect your rights and interests.
Our processing of your personal information is grounded in a lawful basis as required by applicable data protection legislation. Depending on the specific processing activity and the jurisdiction in which you are located, we rely on one or more of the following legal bases.
Consent: Where we rely on your consent as the legal basis for processing, we obtain your freely given, specific, informed, and unambiguous consent before processing your information. You have the right to withdraw your consent at any time, without affecting the lawfulness of processing carried out prior to such withdrawal. Consent is typically sought for activities such as marketing communications, non-essential cookie placement, and certain types of data sharing with third parties.
Contractual Necessity: We process your personal information when it is necessary for the performance of a contract to which you are a party, or in order to take steps at your request prior to entering into a contract. This includes processing required to create your account, provide the services you have requested, process payments, and deliver customer support. Without this processing, we would be unable to fulfill our contractual obligations to you.
Legal Obligation: We may process your personal information to comply with legal obligations to which we are subject, such as tax and accounting requirements, anti-money laundering regulations, data breach notification duties, and responses to lawful requests from public authorities. The scope and duration of such processing are determined by the applicable legal framework.
Legitimate Interests: For certain processing activities that are not strictly necessary for contract performance or legal compliance, we rely on our legitimate interests or those of a third party, provided that such interests are not overridden by your interests, fundamental rights, or freedoms. Our legitimate interests include maintaining the security and integrity of our systems, analyzing and improving our services, conducting business operations and planning, preventing fraud, and marketing our services to existing users. We conduct legitimate interest assessments to balance our interests against your rights and ensure that our processing is fair and transparent.
Vital Interests: In rare circumstances, we may process personal information where necessary to protect the vital interests of you or another person — for example, in a medical emergency where information must be shared with healthcare providers. Such processing is limited to the minimum information necessary and is conducted in accordance with applicable legal requirements.
If you would like more information about the specific legal basis we rely on for a particular processing activity, please contact us using the details provided in Section 10 of this Privacy Policy.
We take your privacy seriously and do not sell your personal information to third parties. However, there are circumstances in which we may share your information with trusted third parties to deliver our services, comply with legal obligations, or protect our rights. Below we describe the categories of recipients with whom we may share your data and the purposes for such sharing.
Service Providers and Business Partners: We engage carefully vetted third-party service providers who assist us in operating our business and delivering our services. These providers include cloud hosting infrastructure providers, payment processing services, email delivery platforms, analytics and business intelligence tools, customer relationship management (CRM) systems, fraud detection and prevention services, and customer support platforms. These providers are contractually bound to process your information only on our instructions and for the specific purposes we authorize. They are required to implement appropriate technical and organizational security measures to protect your data and are prohibited from using your information for their own purposes.
Legal and Regulatory Disclosures: We may disclose your personal information if we are required to do so by law, regulation, legal process (such as a court order or subpoena), or governmental authority request, including in response to lawful requests from Chinese public authorities. We will make reasonable efforts to notify you of such disclosures where permitted by law and where doing so would not compromise a law enforcement investigation or legal proceeding. We may also disclose your information to enforce our terms of service, protect our legal rights, defend against legal claims, or investigate and prevent fraud, abuse, or other harmful activity.
Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or control of your personal information, and we will ensure that the receiving entity agrees to protect your data in a manner consistent with this Privacy Policy. You will be given the opportunity to exercise your rights regarding your data before such transfer takes effect, if required by applicable law.
Aggregated and Anonymized Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other purposes. For example, we may publish reports on general usage trends or share anonymized statistical data with partners to demonstrate the value of our platform. Such data is processed in a manner that ensures it cannot be re-associated with you without your separate consent.
With Your Consent: Beyond the scenarios described above, we will share your personal information with third parties only when we have obtained your explicit, informed consent to do so. You may withdraw such consent at any time, subject to contractual or legal restrictions.
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to satisfy legal, accounting, or reporting requirements, and to protect our legitimate business interests. The specific retention periods vary depending on the nature of the data and the context in which it was collected.
Account Information: We retain the personal information associated with your account for the duration of your active account relationship with us, plus a reasonable period thereafter (typically 12 to 24 months) to allow for account reactivation, handle post-termination issues, and comply with record-keeping obligations. After this period, your personal information will be securely deleted or anonymized unless further retention is required by law.
Transaction Records: Financial and transaction-related data, including invoices, payment records, and billing history, is retained for the period required by applicable tax and accounting regulations — generally five to seven years from the date of the transaction, depending on the jurisdiction. After the mandatory retention period expires, this data is securely destroyed or anonymized.
Communication Records: Records of your communications with our support team, including emails, chat transcripts, and phone call logs, are retained for a period of up to three years from the date of the last interaction to enable us to provide consistent support and improve our service quality. These records are stored securely and access is restricted to authorized personnel on a need-to-know basis.
Technical and Log Data: Server logs, access logs, and other technical data collected automatically are retained for a period of up to 12 months, after which they are either deleted or aggregated into anonymized statistical reports. Shorter retention periods apply to certain types of temporary cache and session data, which may be deleted within hours or days.
Data Subject Requests: Records pertaining to data subject rights requests (such as access, rectification, erasure, or portability requests) are retained for a period of three years from the date the request is resolved, to demonstrate our compliance with data protection obligations.
When the applicable retention period expires, your personal information will be securely deleted using methods that ensure it cannot be reconstructed or restored. In some cases, we may retain anonymized data indefinitely for analytical and research purposes, but such data can no longer be associated with you. We regularly review our retention schedules to ensure they remain appropriate and compliant with evolving legal requirements.
Protecting your personal information is a fundamental priority for us. We implement a comprehensive set of technical, organizational, and administrative security measures designed to safeguard your data against unauthorized access, alteration, disclosure, destruction, or loss. Our security program is continuously reviewed and updated to address emerging threats and vulnerabilities.
Technical Safeguards: We employ industry-standard encryption technologies to protect your data both in transit and at rest. All communications between your browser or device and our servers are encrypted using Transport Layer Security (TLS) 1.2 or higher, ensuring that data transmitted over the internet cannot be intercepted or read by unauthorized parties. Data stored on our servers is encrypted using AES-256 encryption, and we enforce strict key management practices to control access to encryption keys. Our infrastructure is hosted in secure, access-controlled data centers with physical security measures including 24/7 monitoring, biometric access controls, and redundant power and network connectivity.
Access Controls and Authentication: Access to personal information within our organization is granted on a strict need-to-know basis. Our employees, contractors, and agents are bound by confidentiality obligations and may only access personal data when necessary to perform their job functions. We enforce strong password policies, multi-factor authentication for administrative access, and session timeout mechanisms. All access to systems containing personal data is logged and audited regularly to detect and deter unauthorized activity.
Security Testing and Monitoring: We conduct regular vulnerability assessments, penetration tests, and security audits of our systems and applications to identify and remediate potential weaknesses. Our security team monitors network traffic and system activity around the clock using intrusion detection and prevention systems, security information and event management (SIEM) tools, and automated alerting mechanisms. We maintain incident response procedures to quickly contain and mitigate any security incidents that may arise.
Employee Training and Awareness: All personnel who handle personal information receive mandatory privacy and security training upon onboarding and on an ongoing annual basis. Training covers data handling best practices, phishing awareness, incident reporting procedures, and legal obligations under applicable data protection laws. We maintain a culture of security awareness and encourage all team members to report potential vulnerabilities or concerns without fear of reprisal.
Vendor and Third-Party Oversight: We conduct due diligence on all third-party service providers who process personal data on our behalf. Our contracts with these providers require them to maintain security standards at least as stringent as our own, and we periodically review their compliance through audits, certifications, and security questionnaires. We require our vendors to notify us promptly of any security incidents affecting data we have entrusted to them.
While we are committed to protecting your personal information, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security, but we will notify you and the relevant regulatory authorities of any data breach that is likely to pose a risk to your rights and freedoms in accordance with applicable legal requirements.
Depending on your jurisdiction and applicable data protection laws, you have a number of rights concerning the personal information we hold about you. We are committed to facilitating the exercise of these rights and will respond to your requests in a timely manner, free of charge, and without undue delay. Below we describe the rights available to you and how you can exercise them.
Right to Access: You have the right to request confirmation of whether we process your personal information and, if so, to obtain a copy of the personal data we hold about you, along with information about the purposes of processing, the categories of data involved, the recipients to whom the data has been disclosed, the envisaged retention period, and the existence of automated decision-making. We will provide the information in a commonly used, machine-readable format where possible.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you. If you have an account with us, you may be able to update certain information directly through your account settings. For changes that cannot be made through self-service tools, please contact us and we will make the corrections promptly.
Right to Erasure (Right to be Forgotten): Under certain circumstances, you have the right to request that we delete your personal information without undue delay. These circumstances include where the data is no longer necessary for the purposes for which it was collected, where you withdraw consent and no other legal basis applies, where you object to processing and there are no overriding legitimate grounds, where the data has been unlawfully processed, or where erasure is required to comply with a legal obligation. We will assess your request and, unless we are legally required or entitled to retain the data, we will delete it within a reasonable timeframe.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of the data (for a period enabling us to verify its accuracy), when the processing is unlawful and you oppose erasure and request restriction instead, when we no longer need the data but you require it for the establishment, exercise, or defense of legal claims, or when you have objected to processing pending verification of whether our legitimate grounds override your own. When processing is restricted, we may still store your data but will not process it further without your consent, except for limited purposes.
Right to Data Portability: Where our processing of your personal information is based on consent or contract necessity and is carried out by automated means, you have the right to receive your data in a structured, commonly used, and machine-readable format and to transmit that data to another controller without hindrance from us. We will facilitate the direct transfer of data to another controller where technically feasible.
Right to Object to Processing: You have the right to object, on grounds relating to your particular situation, to processing of your personal information that is based on our legitimate interests or those of a third party. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or unless the processing is necessary for the establishment, exercise, or defense of legal claims. You also have the absolute right to object to processing for direct marketing purposes at any time.
Right to Withdraw Consent: Where we process your personal information on the basis of your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal. We will inform you of this consequence at the time you provide consent and make the withdrawal process as straightforward as giving consent.
Right to Lodge a Complaint: If you believe that our processing of your personal information violates applicable data protection laws, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction. We encourage you to contact us first so that we can attempt to resolve your concerns directly.
To exercise any of the rights described above, please contact us using the information provided in Section 10. We will respond to your request within the timeframe required by applicable law (typically within 30 days, which may be extended by up to two additional months for complex requests or high volumes). We may need to verify your identity before processing your request to ensure that we are not disclosing information to unauthorized individuals. We will not discriminate against you for exercising any of your rights.
Our website and applications use cookies, web beacons, pixel tags, and similar tracking technologies to enhance your browsing experience, analyze usage patterns, and deliver relevant content. This section explains what these technologies are, how we use them, and how you can control their use.
What Are Cookies? Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They enable the website to remember your actions and preferences over a period of time, so you do not have to re-enter them each time you return. Cookies can be "session cookies" (which expire when you close your browser) or "persistent cookies" (which remain on your device for a set period or until you delete them).
Types of Cookies We Use:
Third-Party Cookies: Some cookies on our website are placed by third-party service providers, such as analytics providers (e.g., Google Analytics), advertising networks, and social media platforms. These third parties may use cookies to collect information about your online activities over time and across different websites. We do not control these third-party cookies, and their use is governed by the privacy policies of the respective third parties. We encourage you to review those policies for more information.
Cookie Consent and Management: When you first visit our website, we display a cookie consent banner that explains our use of cookies and provides you with choices about which types of cookies you wish to accept. You can accept all cookies, reject non-essential cookies, or customize your preferences. You can change your cookie preferences at any time through the cookie settings panel available on our website. Additionally, most browsers allow you to control cookies through their settings. Please note that disabling certain cookies may affect the functionality and performance of our website.
Do Not Track Signals: Some browsers incorporate a "Do Not Track" (DNT) feature that signals to websites that you do not wish to have your online activity tracked. At this time, our website does not respond to DNT signals because there is no uniform industry standard for interpreting them. However, you can manage your tracking preferences through the cookie settings described above.
As a company based in Qingdao, Shandong Province, People's Republic of China, the personal information we collect is primarily processed and stored within the territory of China. However, in the course of providing our services, we may need to transfer your personal information to countries other than the one in which you reside, including to jurisdictions that may have different data protection laws than those applicable in your home country.
Data Transfer Mechanisms: When we transfer personal information across international borders, we implement appropriate safeguards to ensure that your data receives an adequate level of protection in accordance with applicable legal requirements. We rely on one or more of the following transfer mechanisms:
Cross-Border Data Transfers Under Chinese Law: In compliance with the Personal Information Protection Law (PIPL) of the People's Republic of China, when we transfer personal information of individuals located in China to overseas recipients, we undertake a personal information protection impact assessment, inform you of the name and contact information of the overseas recipient, the purpose and method of processing, the types of personal information transferred, and the methods and procedures for you to exercise your rights against the overseas recipient. We obtain your separate consent for such transfers and implement contractual or other arrangements with the overseas recipient to ensure that your data is protected to the standards required by Chinese law.
By using our services, you acknowledge that your personal information may be transferred to and processed in countries outside your country of residence, including China and other jurisdictions where our service providers operate. We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this Privacy Policy and applicable data protection laws.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, we encourage you to contact us. We have designated a Data Protection Officer (DPO) who is responsible for overseeing our compliance with data protection laws and who can be reached through the channels below.
We are committed to addressing your inquiries promptly and transparently. If you contact us with a privacy-related concern, we will acknowledge receipt of your communication within five (5) business days and will work to resolve your issue as quickly as possible. If you are not satisfied with our response, you have the right to escalate the matter to the relevant data protection supervisory authority.
Company: Qingdao Fudouhao Network Technology Co., Ltd.
Address: Room 74, No. 82, Dongtun Village, Jiangshan Town, Laixi City, Qingdao City, Shandong Province, China
Email: support@fudouhao.shop
Phone: +86 156 7354 9375
Hours: Monday–Friday, 9:00 AM – 6:00 PM (CST/UTC+8)
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal or regulatory requirements, technological advancements, or our business operations. We will notify you of material changes in a timely manner and will obtain your consent where required by applicable law.
How We Notify You of Changes: When we make material changes to this Privacy Policy, we will post the updated version on this page and update the "Last Updated" date at the top of the policy. For significant changes — such as changes to the purposes for which we process your data, the types of data we collect, or the parties with whom we share your data — we will provide a more prominent notice, which may include an email notification to the primary email address associated with your account and/or a conspicuous notice on our website or application interface. We may also request that you acknowledge and accept the updated policy before continuing to use our services, particularly where the changes affect your rights or require your consent.
What Constitutes a Material Change: Examples of material changes include, but are not limited to: new categories of personal information we collect; new purposes for processing your data; changes in the parties with whom we share your data; changes in the legal basis we rely on for processing; changes in our data retention practices; changes in our use of cookies or tracking technologies; changes in our data transfer practices; and changes in your rights under this policy. Non-material changes, such as corrections of typographical errors, clarifications of existing language, or organizational restructuring of the document, may be made without prior notice.
Reviewing Changes: We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Your continued use of our services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy, to the extent permitted by applicable law. If you do not agree with the changes, you should discontinue using our services and contact us to request the deletion of your data, subject to any legal or contractual restrictions.
Historical Versions: We maintain an archive of previous versions of this Privacy Policy for your reference. If you would like to review a prior version, please contact us using the information provided in Section 10, and we will provide you with a copy within a reasonable timeframe.
Policy Archive Request: To request a copy of a previous version of this Privacy Policy, please email us at support@fudouhao.shop with the subject line "Privacy Policy Archive Request" and specify the version date you are seeking.